Securus Technologies going the extra mile for Customers Satisfaction

Securus Technologies is one of the leading firms in the correctional industry and is known for providing high-end and advanced correctional technology. The company has for long been one of the major contributors to the industry. The inmate communication services offered by Securus Technologies is considered to be the best available in the market. Moreover, the company continues to innovate and develop new communication services as well that are known to change the dynamics of the industry entirely.


Over a million prisoners across Canada, United States, and District of Columbia trust the inmate communication services offered by Securus Technologies. The company understands that it is not possible for people to afford highly expensive communication services while incarcerated, and it is why the prices of its inmate communication services are amongst the lowest in the industry.


Securus Technologies is well-known in the correctional industry because the company has been providing a broad range of products and services to the sector for many years. The company understands that to survive in this fast paced industry, it is essential that it provides quick and attentive customer service. The company has a separate customer service department that takes care of all the queries of the customers seriously and resolves it at the earliest. Other than the inmate communication and investigative technology, Securus Technologies also provides government information management system and parolee tracking service.


I have been the customer of Securus Technologies’ inmate communication services for past many years. The inmate communication services offered by the company are smooth, efficient and cost-effective. It doesn’t pinch my pocket and doesn’t seem like a burden to my family as well. Anytime I have faced any issue with its services; the customer care has ensured that the problem is resolved in no time. The best part is that the company tries and goes an extra mile to keep the customers satisfied, which is a good thing in today’s date, especially in the correctional industry.

The Role of Securus Technologies to Correctional Facilities

Securus Technologies is one of the leading providers of various information management products to serve correctional facilities. The services help in improving operational effectiveness, minimizing the administrative burden on workers and enhancing safety and security within the facility. Securus Technologies offers civil and criminal justice technology solution for monitoring, correction, investigation and public safety in the US. Securus Technologies offers safety solutions like:


  • Information management
  • Communication
  • Investigation
  • Emergency response
  • Incident management
  • Inmate self-service
  • Monitoring of goods and services


The public safety solutions offered by the company has helped many cities and law enforcement in the US to collect, visualize, store and distribute vital information in real time. This plays a great role in supporting the needs of instant access to critical information for public safety, mobile law enforcement, and emergency response dispatch. On top of that, Securus Technologies provides a mobile app for smartphones to enable families and friends share everyday fun moments.


I believe that Securus Technologies is determined to the best service provider of software solutions for high technology. This is because the company provides goods and service of high quality that offers the most excellent economics for clients while upholding the best customer support in this field. The company plays a great role in connecting family and friends to those imprisoned, providing vital information to correction facility and connecting inmates to modern technology.


I have realized that Securus tends to be consistently innovative and the most outstanding service provider in the industry. The company has a modern inmate telephone system that it’s linked to investigative tools that allow law enforcers to operationalize information collected from various correctional facilities. The use of the information has enhanced the safety and security of many correctional facilities. It also offers criminal intelligence that can lead to the advancement of real evidence to be used in various murder investigations.